Control Room Customer Support Operator

 

Customer Support Operator required

Manchetts Rescue & Recovery are seeking applications from experienced Customer Support/Call Centre Operators to work within our Roadside Recovery Control Room Head office in Burwell, Cambs.

The role will work directly with logistical and operational teams to ensure recovery solutions are delivered above and beyond customers’ expectations.

Taking incoming communications across a range of mediums (email, telephone etc.) from Clubs and Customers, you’ll ensure that we respond accordingly and in the appropriate manner at all times.

You’ll develop effective response plans from the correct operating procedures, deploying roadside resources and follow up with all parties involved to ensure the required activity has been undertaken, contributing to the achievement of required performance targets.

We are looking for a Customer Support Operator who:

It is essential that you have a working knowledge of Office applications, excellent communication skills, verbal and written; and good geographical knowledge of the UK.

As we operate 24 hours a day, 7 days a week, 365 days of the year, this will be shift working (4 on 4 off 12 hour shifts).

You will receive 23 days holiday pro rata plus statutory bank holidays.

Experience working in a Rescue & Recovery / Transport / Logistics related environment is desirable but not essential.

Due to the nature of our works you will be required to undergo Police Vetting, so please feel free to contact us if you have any concerns around minor or spent offences prior to applying.

Call HR Manager Jeni Davy on 07534 898218 and email your CV to our HR Dept now. 

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