Workshop Controller


MAN TGE Manchetts







An exciting opportunity for a full time, permanent Workshop Controller has arisen within our Commercial Vehicle Repair Department at Manchetts Newmarket.


Do you have experience in the HGV industry?  Perhaps you are currently a team leader or senior technician looking for your next challenge – if so, we would love to hear from you.

The successful candidate will be a team player, competent in I.T. and manufacturer systems, have financial appreciation of labour management with a real ‘can-do’ mentality.


Company Profile

MAN Trucks, Renault Truck, and Isuzu 4×4 franchises.

Enthusiastic and supportive team-driven workplace

Based in Newmarket, Suffolk

Manchetts are very much a family run business with over 100 employees. The business sees growth year on year across the different areas – Recovery, Commercial, Isuzu and Patersons.

Manchetts Newmarket is a multi-franchise HGV, car service and repair garage, committed to becoming the best service provider in the industry. We pride ourselves on being part of the Newmarket community. Our fully equipped workshop is available to all commercial vehicle repairs and servicing and houses a large team of in-house technicians, along with our dedicated parts department which services other repair agents and members of the public.


Workshop Controller– HGV and Van workshop

Job Description

Duties may vary but will typically include:

Being an active physical presence across the workshop and site to proactively lead a team of 8 truck and van technicians.

Delegating workloads to the rest of the team and ensuring quality delivery of service and repairs

Providing technical support to technicians

Quality checking job card completion and promoting appropriate standards in the team

Updating franchise platforms with required information to achieve compliance KPIs

Gaining authorisation from customers and generating quotations as required

Building successful customer relationships through effective communication

Maintaining good housekeeping, security, and safety in the workshop

Ensuring workshop productivity through staff utilisation and efficiency


This role will have points of extreme intensity and will require a character who can deal with pressurised situations calmly and efficiently. The ability to multi-task is essential.


The successful applicant will possess:

Strong interpersonal skills, including the ability to communicate effectively and manage teams of technicians

A customer-focused solution-driven mindset

Technical qualifications or proven experience of repairing and maintaining HGV vehicles within a franchise operation (or similar)

High standards of accuracy and the ability to use a range of data management systems (training will be given)

The ability to work under pressure and actively seek solutions to problems.

HGV Class I or II licence (preferred but not essential)


In return we offer:
• Full time, permanent role: Monday to Friday (08.00 – 17.30) + 1 in 4 Saturdays (08.00 – 12.30)
• Salary negotiable dependent upon experience ( + bonus)
• 29 days annual leave per annum
• Pension scheme
• PPE provided.


For an informal chat please contact Jeni, HR Manager on 07534 898218 or send your CV along with salary expectations to