Control Room Customer Support Operator
Control Room Customer Support Operator
Manchetts Rescue & Recovery are seeking applications from experienced Customer Support / Call Centre Operators to work within our Roadside Recovery Control Room Head office in Burwell, Cambs.
The role will work directly with logistical and operational teams to ensure recovery solutions are delivered above and beyond customers’ expectations.
Taking incoming communications across a range of mediums (email, telephone etc.) from, Clubs and Customers, you’ll ensure that we respond accordingly and in the appropriate manner at all times.
You’ll develop effective response plans from the correct operating procedures, deploying roadside resources and follow up with all parties involved to ensure the required activity has been undertaken, contributing to the achievement of required performance targets.
You
It is essential that you have a working knowledge of Office applications, excellent communication skills, verbal and written, and good geographical knowledge of the UK
Experience working in a Rescue & Recovery / Transport / Logistics related environment is desirable but not essential.
Be able to provide quality customer service to our clients that include all the large motoring organisations such as AA, Green Flag and Britannia. As well as organisations such as the Cambridgeshire, Norfolk & Suffolk Police force.
Be able to communicate positively and assertively in what can be a busy commercial environment.
Terms and Conditions
- Competitive salary (depending on knowledge, skills and experience)
- Free parking on site
- Internal telephone support
- Pension scheme
- Weekly Fresh Fruits
- Tea and coffee
As we operate 24 hours a day, 7 days a week, 365 days of the year, this will be shift working (4 on 4 off 12-hour shifts) 10am-10pm or 6pm -6am
31 days holiday inclusive per year (pro rata’d due to shift pattern, so would equate to 22 days holiday per year)
Due to the nature of our works you will be required to undergo Police Vetting. so please feel free to contact us if you have any concerns around minor or spent offences prior to applying
To Apply: email your CV and a letter of introduction to hr@manchetts.co.uk, or call 07534898218 to find out more about the role.
Call HR Manager Jeni Davy on 07534 898218 and email your CV to our HR Dept now.
