I want to send on my thanks to you and your drivers for the roadside recovery I received on Sunday. I had a puncture on my motorbike. I was riding with my husband on his motorbike. It exceeded all expectations with a short wait and good communication.On the relay both drivers were professional, polite and put me completely at ease. I also did not have to wait long. Please pass on my thanks to your drivers, I would definitely recommend you and your company thanks to them.

Best regards
C. Davis

I wanted to let you know how grateful I am to a gentleman called David who works in your, HGV MOT Department.

On recently booking our vehicle in for it’s first HGV MOT I discovered it had no Vehicle Plate or Type Approval something I now know it should of been given by the DVLA and VOSA at the point of manufacture.

This time last week I knew nothing of these requirements and despite speaking to the Renault Dealer we purchased the vehicle from, the DVLA and VOSA I drew a complete blank, until I spoke to David, he very kindly, but unnecessarily rang VOSA for me, he established what we were missing and advised me what I needed to do to move the situation forward. This I did and hey presto!! this morning I have a Plate and Type Approval for our vehicle.

I have spoken to David this morning to re-book the MOT and have expressed my thanks for all his help, I guess I just want to acknowledge his kindness to you as his employer, I think certainly from my point of view it’s really rather unusual these days to find people like David who obviously take a great deal of pleasure and pride in their work.


I felt I had to drop you a line to say a big thank you for the excellent service I enjoyed from Manchett’s recently after the slave cylinder on the clutch failed. Despite the late hour you received the car in from the AA and I was lucky enough to find a courtesy car available. Progress reports were accurate and the work done professionally to the anticipated price. I couldn’t fault the service or ask for better.

T. Rice

I was recently taken into Manchetts by my breakdown people when my van broke down. Everyone was helpful and polite. The lady on the desk called me back everytime she said she would. I was asked for permission before work was done and the parts and the work costs were told to me. I was called when my van was finished and they fixed it overnite. I was also given a loan van to get me home. A+ for Manchetts

S. Booth.

Brilliant Recovery of our horsebox of the A14 and very quick repair within 24hrs at Manchetts workshop! Highly recommended, thanks.


Dear Sir / Madam

I just wanted to thank you for the efficient and professional way your company recovered myself and my Harley Davidson Motorcycle from Brandon to Sheffield today.
After a little confusion from my insurance company which delayed proceedings, driver Tracey arrived within the hour and we were on our way in no time.
Once again thanks again for the first class service.

R. Barr


Job number 8722

I should like to thank your company for the efficient manner in which they dealt with the breakdown of my vehicle yesterday. Richard arrived in less than half an hour of me telephoning my breakdown agent.

This was followed by the cheerful Jen arriving in the breakdown vehicle. She worked with amazing speed and carried out her duties in an exemplary manner. My car is in the hands of my regular garage awaiting identification of the fault.

Please pass on my sincere thanks to all concerned.

Yours sincerely,

J B Thomas

Hello, I would just like to say thank you for your service provided, I was stranded on the A11 and had no cover for breakdown on my insurance, so was pleased to be recommended Manchetts, I was picked up within a very reasonable time frame and for a reasonable price. It’s not a nice thing to be stranded miles from home but Peter (co-ordinator) and stephen (recovery driver) were both calm and professional. If you could pass on my thanks to stephen it would be much appreciated, he’s a credit to your company.
Regards A. Fitzpatrick.

Many thanks for the recovery of my VW Camper. When the truck arrived, the driver was quick, sensible and helpful. He got the van loaded without fuss and we had a good chat on the way home.The recovery lorry was clean and smart Overall a good experience and I am happy to recommend!  Jon.

Manchetts are a local family business which show exceptional courtesy and helpfulness in dealing with clients,particularly over car servicing and repairs nothing is too much trouble and its good value.

I’ve started using Manchetts commercial vehicle department to carry out regular (12 weekly) checks and servicing to a mini bus that we own.AT LAST!!! A company that offers some good old fashioned customer service !!! How rare it is these days ! I would like to say that all concerned were very friendly, helpful, knowledgeable, and professional this made my whole experience a very positive one . Please pass on my thanks and I look forward to dealing with them and your company for many years

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10 hours ago

Manchetts Vehicle Recovery

Leiston works railway 👍The Leiston Works Railway would like to thank all our friends and members who have shown great interest and support so far in our Big 160 event. Thank you all for your offers of help and kind donations. We would also like to thank the Manchetts Company for transporting Jumbo the Brake van from the disused siding at Hoveton in Norfolk to its new home in Leiston and for their generous donation towards the Big 160 event. We look forward to working with you again and seeing you all at the grand opening of the Works line on the 1st and 2nd of June.

Here some pictures of the recovery of Jumbo just to remind you all of the event.
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Due to continued growth Patersons, part of the Manchetts Group, is seeking an experienced Vehicle Parts Person based in Newmarket.

If you enjoy working in a fast paced, dynamic environment, with different customers and challenges, you will enjoy this role.

Your duties will include:

- Working closely with the team to ensure that parts are available and on time
- Managing the ordering of additional parts found during the course of repair
- Managing and processing returns and credit notes and the associated paperwork correctly and in a timely fashion
- Parts ordering, receiving parts and system entry
- Ordering workshop stock items
- Efficient management of supporting paperwork - Invoices, credit notes etc
- Front desk cover as and when required

The model candidate would:

- be computer literate and have experience using databases
- work well as part of a team but have the ability to work on your own initiative
- be able to provide quality customer service to our customers and clients
- be able to communicate positively and assertively in what can be a busy working environment
- have excellent time management and organisational skills
- have the ability to multi task and prioritise workload
- have the ability to work under pressure during busy periods
- have a ‘can do’ attitude to the job
- ideally have a basic knowledge from within the motoring industry

Terms and Conditions
• Pay: £8.50 - £9.50 per hour depending knowledge, skills and experience
• Hours: Monday – Friday 8.00am – 5pm (1 hour for lunch)
• On the job training provided
• Free parking on site
• 30 days annual leave (including bank holidays)
• Pension scheme

Please email your CV to Jenna Gorham, HR Manager on jenna@manchetts.co.uk in the first instance. If you have not heard from us within 2 weeks of the closing date, please assume your application has been unfortunately been unsuccessful on this occasion.
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2 days ago

Manchetts Vehicle Recovery

Roadside Technician required - Saffron Walden, Haverhill and Royston areas

The ideal candidate will be able to work on their own initiative by the roadside, diagnose faults and repair where possible, provide excellent customer service, effectively communicate with the control room and hold a B or BE category driving licence.

All our roadside technicians work on a 4 on, 4 off structured rota system with your average weekly hours being 42. Overtime is available but not guaranteed.

In return we offer competitive rates of pay, pension scheme, professional support network and training as and when required.

Call Jenna Gorham, HR Manager to discuss further on 07534 898218 or your email CV to jenna@manchetts.co.uk
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Trailer stuck after tipping from the hydraulics failing to engage. Effective permanent repair on site. ... See MoreSee Less

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